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Calculate your Net Promoter Score (NPS) online instantly with our free NPS calculator. Easy, accurate, and perfect for measuring customer satisfaction.
| Score Range | Rating | Interpretation |
|---|---|---|
| -100 to 0 | Needs Improvement | More detractors than promoters. Immediate action recommended. |
| 0 to 30 | Good | More promoters than detractors, but still room for improvement. |
| 30 to 50 | Excellent | Strong customer satisfaction and loyalty. |
| 50 to 70 | Outstanding | Exceptional customer loyalty and high likelihood of referrals. |
| 70 to 100 | World-Class | Extremely loyal customer base with very high advocacy potential. |
Note: Compare your score against similar companies in your industry for context.
Understanding what your customers think about your product or service is critical to business success. That’s where the Net Promoter Score (NPS) comes in. Our easy-to-use Net Promoter Score Calculator helps you calculate your NPS in seconds no spreadsheet or complicated math needed.
Whether you run a small business or a large enterprise, this tool will help you instantly measure customer satisfaction and brand loyalty based on how likely your customers are to recommend you to others.
Net Promoter Score (NPS) is a widely used metric that helps businesses understand customer loyalty. It’s based on a single question:
“How likely are you to recommend our product or service to a friend or colleague?”
Customers respond on a scale of 0 to 10. Based on their answers, they’re grouped into three categories:
Using our NPS calculator is very simple. Just enter:
Click “Calculate” and get your NPS score instantly.
To calculate your NPS, use the following formula:
NPS = (% of Promoters – % of Detractors)
Here’s how it works step-by-step:
For example:
Promoter % = (60 / 100) × 100 = 60%
Detractor % = (15 / 100) × 100 = 15%
NPS = 60 – 15 = 45
Your NPS Score is 45
If your survey uses a 1 to 5 scale, the conversion is slightly different:
Then use the same NPS formula above.
Note: The score ranges can vary by industry, so always benchmark against your niche.
To calculate your NPS in Excel, use this simple setup:
This gives you the exact Net Promoter Score.
The Net Promoter Score Calculator is a fast, effective, and simple way to measure customer satisfaction. You don’t need any technical skills just plug in your data and get results. It’s a valuable tool for improving customer experience, increasing retention, and building stronger relationships with your users.
Remember, NPS is more than just a number it’s a signal of your business health. Regularly checking your NPS can help you identify unhappy customers before they churn and turn your loyal customers into advocates.
NPS is a customer loyalty metric based on a 0–10 scale. It's calculated by subtracting the percentage of detractors from the percentage of promoters.
Divide your promoters and detractors by total respondents, then subtract detractor % from promoter %.
Yes, just group 1–2 as detractors, 3 as passives, and 4–5 as promoters.
(Promoters ÷ Total × 100) - (Detractors ÷ Total × 100)
Anything above 30 is good. Above 50 is excellent, and 70+ is world-class.